Only Human
July 29th 2006 11:09
Profusely sorry to all that expected me to post earlier, but as it stands currently I’m working the last four days of the week and haven’t been home to do much else by sleep.
I know last time I said I would be looking at the disadvantages of the Motorola V3x, but today because the lack of time to do a full write up I decided to take a little detour from the hardware aspects of working at a mobile phone retailer because I felt it was important at this point to address some of the more human issues of working at a mobile retailer.
As you probably all know by now, just over two weeks ago trains in Mumbai, India, were bombed by a terrorist group during the evening peak hour rush. In this attack, over 200 civilians were killed, 800 others were either maimed or wounded. What you might not know are the finer, implications of such attacks on the local population.
I won’t claim to know exactly what people in Mumbai are going through, but I will add my own perspective on the event.
In my job, our call centre is in Mumbai. Almost anything we do in our store has to be put through via the call centre first. It is in a way our lifeline, I don’t know why management has decided to do that but it’s how we function (at least since my time here).
Furthermore, you’ll find that our customer care line is also to a call centre in Mumbai. So you can see almost anyone on our network, at some time or another would have to contact them.
What was most interesting, post bombing, was the fact that the call centre ran like any other day. Although there was fewer staff working, the centre still ran as if nothing had happened. I don’t know if it was self discipline or plain professionalism, but the staff did their job just as chirpy as a normal day.
I couldn’t imagine what it would be like for us here in Australia, if something similar were to happen. I couldn’t imagine going back to work, unshaken and able to do my work with the same positive outlook.
I think we have to count how lucky we are to live in a country like ours, even though we have our own problems, I don’t think we always realise that some other people have bigger problems than us.
Our company has since started pooling staff to work, via security bus.
I know last time I said I would be looking at the disadvantages of the Motorola V3x, but today because the lack of time to do a full write up I decided to take a little detour from the hardware aspects of working at a mobile phone retailer because I felt it was important at this point to address some of the more human issues of working at a mobile retailer.
As you probably all know by now, just over two weeks ago trains in Mumbai, India, were bombed by a terrorist group during the evening peak hour rush. In this attack, over 200 civilians were killed, 800 others were either maimed or wounded. What you might not know are the finer, implications of such attacks on the local population.
I won’t claim to know exactly what people in Mumbai are going through, but I will add my own perspective on the event.
In my job, our call centre is in Mumbai. Almost anything we do in our store has to be put through via the call centre first. It is in a way our lifeline, I don’t know why management has decided to do that but it’s how we function (at least since my time here).
Furthermore, you’ll find that our customer care line is also to a call centre in Mumbai. So you can see almost anyone on our network, at some time or another would have to contact them.
What was most interesting, post bombing, was the fact that the call centre ran like any other day. Although there was fewer staff working, the centre still ran as if nothing had happened. I don’t know if it was self discipline or plain professionalism, but the staff did their job just as chirpy as a normal day.
I couldn’t imagine what it would be like for us here in Australia, if something similar were to happen. I couldn’t imagine going back to work, unshaken and able to do my work with the same positive outlook.
I think we have to count how lucky we are to live in a country like ours, even though we have our own problems, I don’t think we always realise that some other people have bigger problems than us.
Our company has since started pooling staff to work, via security bus.
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I should make myself clearer next time!